Why Social Media is Important in PR

http://prezi.com/-f4izt5uu8fe/why-social-media-is-important-in-pr/

 

Watch our presentation if you’re not convinced that your brand needs a presence on social networking sites!

The Hit and Miss of Social Media in 2011

      There’s a reason people study history, and it is to learn from past mistakes. Not only can we learn from blunders, but we can also learn from moments of success.
     In January of 2011, social media networks blew up with photos of the protestors in Cairo, Egypt. Anti-Mubarak protestors flooded the Internet in a “day of rage.”
      February followed with a PR disaster. Kenneth Cole tweeted “Millions are in uproar in #Cairo. Rumor is they heard our new spring collection is now available.” This was a tasteless and reckless tweet that caused uproar from all of his followers. This major fashion designer took a Middle East crisis, and turned it into a PR strategy. Obviously the strategy failed for him.

      Yet another PR disaster came in March. The popular voice behind the AFLAC duck lost his role. Gilbert Gottfried tweeted multiple tactless tweets about the tsunami in Japan. The tumult from this calamity cost Gottfried his famous position – showing again that social media mistakes have grave consequences.

      Can you guess what April event generated almost 1 million tweets on Twitter? As a consecutive trending topic, the Royal Wedding blew up the Twitterverse as the world watched in fascination.

      Although 2012’s Super Bowl beat this statistic by more than 9,000, the news of Osama bin Laden’s death generated 3,400 tweets per second —  the highest number to date at the time. Even President Obama tweeted about the operation that killed Osama bin Laden in May of 2011.

      We can all remember one of the biggest PR scandals of 2011. Anthony Weiners risqué picture tweet caused his resignation after 12 years of service to the House of Representatives. If any event could prove that social media can make or break a person or brand, this situation was that event.

      Google+ found its way as a new social media outlet in June of 2011. Within 16 days this new social media site reached 10 million users.

      In July, the greatest social media campaign began its start. The #OccupyWallStreet hash tag made its debut. This hash tag was a crucial start to a vastly popular and controversial campaign via social media. By October, Facebook had more than 125 separate occupy-related pages.

      On a brighter note, Charlie Sheen succeeded in a PR masterpiece in October. The slightly eccentric actor was the first person to reach 1 million followers the fastest. This was also when the classic hash tag and phrase #winning came to life.

      November was a big month for social media. It brought “the largest IPO by a U.S. Internet company since Google in 2004.” Groupon took the cake for ecommerce websites.

      Businesses also take a shot at social media in November when Google+ launched its Google+ Pages feature. This enabled brands and businesses to create profiles. These profiles allowed customers and fans to connect with the respective business or brand.

     The popular photography social media site, Instagram, reached 13 million users in November as well – after only 13 months online.

     Let’s recall that Facebook only launched in 2004, and Twitter launched in 2006. The two main social media sites are now huge outlets for major events in history. Social networking is not only a tool to talk to friends and brands. Social networking is the newest arena for past and present scandals.

     The right time to join social media has probably already passed. But if you don’t want to stay in the stone age of traditional media, the sooner you become a part of this phenomenon, the sooner your brand becomes a top-trending topic.

      Social media may even make or break the upcoming election. It’s your time to get involved, so get tweeting today!

#PR

Sources: Forbes.com | Mashable.com | Technorati.com | NYTimes.com | Techcrunch.com | ABSNews.com| Yahoo.com| Socialmediaweek.com | Reuters.com

Pinterest: The Newest Social Media Platform

Does anyone need more convincing that social media is necessary for any brand or company? The newest social media platform will convince you differently if you’re still on the fence. This online pin-board has generated more users in its infancy than Facebook did. Users are now reaching over 4 million.

You might be asking yourself, what is Pinterest?

It’s a new social network site where you can upload pictures of things you like to share with your followers. You can see what your followers are posting and “re-pin” the images onto your page. In short, it’s a collage of your interests. You can make different groups or categories. People even use Pinterest to plan their weddings!

Traffic increased overprescribing than 400% between September and December. Brands like Nordstrom and HGTV have more than 6,000 followers on their pinboards. It is also the fifth largest social network site to drive referral traffic.

There are endless possibilities for brands using Pinterest. For instance, you can promote a lifestyle for your brand. Give your company some personality and share it with the world. Illustrate your company’s culture with pictures that represent what you stand for. Employees can post pictures of their favorite hobbies, a beautiful vacation spot, a modern home design. The possibilities are endless! By doing this, you can connect with your consumers. They get to know you and feel the water, before stepping in. Consumers will be more likely to trust you and remember you if they follow your pin-board.

Because there is such a huge audience to reach on Pinterest, you could use it as a platform for a new product launch or company news. It’s the newest place to generate word of mouth for your product or service. You can reach thousands just by posting one picture.

Use it to get to know your consumers. You can treat it like a focus group, to get to know their interests and to create a niche market for your PR campaign. You could also host contests. It will actively engage your consumers as well as spread the word about your company.

Feel free to post information about your company through videos or links. You should also engage your employees and motivate them so they share your company’s culture to their followers.

With more than 11 million visits to the site in December alone, imagine what just a percentage of that could do for your company. But what is the best thing about this newest medium? It’s fun! You’ll find yourself lost in pictures.

 

Social Media Sins

    Social media is becoming a necessary component of any public relations campaign. Public relations departments need to be prepared and know how to effectively use this networking tool to engage their audiences and not turn them away.     There are a number of social media “sins” that any brand should avoid. These mistakes can be deadly for your brand image regardless of which medium you use.

  1. Avoid constant specials. The more specials you run, the less appealing your brand becomes to a consumer. Think of what would happen if a prestigious brand like Cartier decided to run specials through social media. Their high quality brand would be diluted because the product would no longer be as desirable.
  2. Don’t wait for people to come to you. Engage them in conversation and look for your target audience. If you simply set up your social network and wait for an audience to appear, your brand will fail in gaining awareness.
  3. Don’t run contests and games all the time. This can also dilute your brand, because these types of posts will lose their appeal if overdone.
  4. Allow your site to have negative feedback. Think of our past blog post with the example of Papa John’s and their crisis management via social media. Because they have accepted their mistake and made it known to their network, they received positive recognition for their apology and the way they handled the issue.
  5. Keep things short and interesting. Don’t post a press release through your social media site. If you want to share a story or video clip simply leave a link. Remember, you need to catch consumers in the first few words.
  6. Respond as soon as possible. If you wait a day or more to respond to your consumer it will perceived negatively. The point of social media is to engage in conversation. Make it fluid and timely.
  7. Don’t stop networking once you reach your goal. Social media is a growing part of the public relations world. Therefore, you have to grow along with it. Remember a consumer can always “unlike” or “unfollow” if they are not satisfied.
  8. “Likes” are not the epitome of success. A brand is better off talking WITH a small segment of consumers, rather than talking AT at a large group of consumers. Although numbers may be important, the interaction is what makes people interested in what you’re selling.
  9. Start your social presence NOW! Waiting will only hurt your brand. Social media is here to stay and is not just a “fad.” Grow with your audience before another brand gains their appreciation.
  10. Have a plan. Jumping into social media and posting random “stuff” to fill your page will not generate an audience. Make your posts relevant and targeted to your specific market segment.

    Don’t believe that social media is something you need? This video will convince you otherwise. http://www.youtube.com/watch?v=0eUeL3n7fDs&feature=related

 

Sources: http://mashable.com/2012/01/26/common-social-media-mistakes-by-brands/ http://www.clickz.com/clickz/column/2140729/biggest-mistakes-businesses-social-media-marketing-avoid

Crisis Management via. Social Media

       Social networking has taken the PR world by storm. But how do you use social networking as a response to a crisis? Take for example the recent crisis tackled by Papa Johns. One customer in NEW YORK ordered a pizza from the Papa Johns restaurant. When she received her receipt, the name written on it was “lady chinky eyes.” This racial slur soon made it onto the Web when Twitter  user, Minhee Cho, posted this image to her follower base (which reached over 1,900 of her followers).

          The tweet went viral. This incident even made news on CNN.  What do you do when it comes to crisis management in a situation like this?

  • DO be prepared. You should have strategies for messages that are planned and unplanned.
  • DO communicate with your audience. Social media was created as a communication tool, so communicate.
  • DO turn negative comments into positive ones.
  • DO be honest. This is your greatest aid to recovery.
  • DON’T forget about social media. It’s here to stay and ignoring it will turn off your audience.
  • DON’T talk “at” your audience. Make sure you listen and respond instead of issuing indirect messages.
  • DON’T post something without your employees knowing. There will be an even bigger crisis if your employees don’t know what is going on.
  • DON’T post from the wrong account. This is common sense, but a simple mistake like this can be costly and embarrassing.

What did Papa Johns do? They tweeted back their followers the news of the employee’s termination and a formal apology was sent to Minhee Cho. They did not stop there. Papa Johns also issued an apology through their Facebook. The response to this crisis management initiative was huge. Their apology post currently has 1,071 likes, 992 comments, and 63 shares, as of Jan. 20.

Will you be ready to manage a crisis through social media if this happens to your business? Prepare now, and apologize later.

Sources:  http://www.huliq.com/3257/lady-chinky-eyes-receipt-earns-papa-johns-employee-firing-company-black-eye
http://www.prnewsonline.com/free/The-Dos-and-Donts-of-Using-Social-Media-in-Crisis-Communications_15890.html